ChatsSyncEvery tool to sell, support and follow up on WhatsApp
Shared inbox, chatbot builder, bulk campaigns, templates, contacts, reports and an Android app — all on the official WhatsApp Business API.
Shared team inbox for WhatsApp
Stop passing one phone around. Every WhatsApp conversation — plus Facebook and Instagram messages — comes into one inbox that your whole team can use at the same time.
- Assign chats and see who is handling what
- Private notes for your team only
- Unread, Mine, Unassigned and Archived filters
- Search chats, contacts and messages
Rule-based chatbot builder
Design the conversation once and let ChatsSync answer for you. Customers tap buttons and lists, the bot replies with your approved answers, and a human takes over when it matters.
- Drag-and-drop flow canvas
- Text, buttons, lists, media, links and questions
- Conditions, delays and labels
- Hand over to an agent at any step
Multiple bots for different jobs
Run separate bots for appointments, price enquiries, after-hours replies or order tracking, and publish or pause each one whenever you like.
- Draft and published states
- One bot per inbox or use case
- Test before you publish
Bulk WhatsApp campaigns
Send offers, payment reminders and updates to the right customers using Meta-approved message templates — the official way to message in bulk.
- Choose audience by label or segment
- Send now or schedule
- Sent, delivered, read and replied stats
- Failed messages shown clearly
WhatsApp template builder
Create marketing, utility and authentication templates with variables and buttons, preview them like a real WhatsApp message and track their approval status.
- Live WhatsApp-style preview
- Variables for names, dates and order numbers
- Approved, In review and Rejected filters
Contacts, labels and segments
Every customer gets a profile with their details, labels and full history, so your team always has the context to close the sale.
- Labels like new-lead, VIP, follow-up
- Filter by channel and date added
- Message or email from the profile
Reports and team performance
Measure what matters: conversations, first reply time, resolution time, satisfaction and how many chats the bot handled on its own.
- Overview, conversation and SLA reports
- Breakdown by agent, label, inbox and team
- Export your data
Media gallery
Upload your menu, price list, catalogue or promo video once and send it in any chat or chatbot flow.
- Images, videos, documents and audio
- Filter by type
- Use inside chatbot flows
ChatsSync vs the alternatives
Why growing teams move from the WhatsApp Business app or unofficial tools to ChatsSync.
| Feature | ChatsSync | WhatsApp Business app | Unofficial bulk tools |
|---|---|---|---|
| Team members on one number | Yes, many agents | Limited linked devices | Varies |
| Official Meta platform | Yes — WhatsApp Business API | Yes — app | No |
| Chatbot automation | Rule-based flow builder | Greeting & away messages | Varies |
| Bulk messaging | Approved templates to opted-in customers | Broadcast lists, contacts who saved your number | Against WhatsApp rules |
| Chat assignment & private notes | Yes | No | No |
| Reports per agent | Yes | Basic message stats | No |
| Facebook & Instagram in the same inbox | Yes | No | No |
And there is more
Shared Team Inbox
WhatsApp, Facebook and Instagram chats in one inbox your whole team can use.
Rule-Based Chatbot
Drag-and-drop flows that answer FAQs and collect details 24/7 — no coding.
Bulk Campaigns
Send offers and reminders to your contacts with Meta-approved templates.
Template Builder
Create, preview and submit WhatsApp templates for approval from one screen.
Labels & Segments
Tag customers as new lead, VIP or follow-up and target them later.
Reports & Analytics
Track reply times, resolved chats and bot vs human handled conversations.
Android App Alerts
Instant notifications on your phone for every new customer message.
Media Gallery
Save images, videos, PDFs and audio once, send them anytime.
Team Assignment
Assign chats to agents, add private notes and hand over smoothly.
Official Meta API
Built on Meta’s official WhatsApp Business Platform, not unofficial tools.
24-Hour Window Alerts
See when the customer service window closes and switch to a template.
Personalised Messages
Insert the customer’s name and details into templates automatically.
Ready to put WhatsApp to work?
Message us on WhatsApp and we will show you ChatsSync and help you get started on your own number.