ChatsSyncChatsSync (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect, how we use it and the choices you have. By using ChatsSync you agree to the practices described here.
Information we collect
We collect information you provide when you create an account (such as your name, email address, phone number and business details), and information generated as you use the platform, including messages routed through your connected WhatsApp Business account, contacts and usage activity.
How we use your information
- To provide, operate and maintain the ChatsSync platform.
- To route and deliver messages between you and your customers.
- To improve features, security and customer support.
- To send you important service and account notifications.
WhatsApp and third-party services
ChatsSync connects to the official WhatsApp Business Platform (Meta). Your use of WhatsApp is also governed by Meta’s terms and policies. We only process message data to deliver the service you have configured. Our website may use analytics tools (such as Google Analytics, Microsoft Clarity or the Meta Pixel) to understand visits and improve the site.
AI features
If you turn on AI replies, AI booking or other AI features, the text of the relevant customer messages (and voice notes, as text) is sent to our AI providers, such as Google Gemini and Groq, only to create the reply or action you asked for. We do not sell this data or use it to advertise to your customers. You can turn AI features off at any time.
Data security
We use industry-standard measures to protect your data, including encryption in transit and access controls. No method of transmission or storage is completely secure, but we work hard to safeguard your information.
Data retention
We retain your information for as long as your account is active or as needed to provide the service.
Data deletion
You can ask us to delete your account and associated data at any time. Email info@chatssync.online or message us on WhatsApp at +92 322 8413450 with your account email, and we will confirm once your data has been deleted.
Your rights
You can access, update or delete your personal information, and object to certain processing, by contacting us. We will respond in line with applicable law.
Contact us
ChatsSync
172-B, Block B, Shahbaz Town, Faisalabad, Punjab 38000, Pakistan
Email: info@chatssync.online
WhatsApp: +92 322 8413450
Phone: +92 329 1365941